Refund policy

Refund & Return Policy

Last Updated: September 29, 2026

At AVENDROO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help resolve the issue.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition in which you received it.
The item must be in its original packaging, where applicable.
You must provide proof of purchase or your order number.
The return request must be submitted within 30 days of delivery.

Items that are returned without meeting these requirements may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at support@avendroo.com.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging, when applicable

We will review the issue and work with you to determine the appropriate resolution.

3. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, customization, or other applicable reasons.

If an item is specifically identified as non-returnable on its product page, that restriction will apply.

4. How to Request a Return

To request a return, contact us at:

Email: support@avendroo.com
Phone: +1 551-325-6158

Please provide your order number and explain the reason for your return.

If your return is approved, we will provide instructions regarding where and how to send your item.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted or processed.

5. Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.

Original shipping charges, where applicable, may be non-refundable.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us at support@avendroo.com. Where applicable, we may offer an exchange or replacement.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it:

Check your bank or payment account.
Contact your payment provider or bank.
If you still have not received your refund, contact us at support@avendroo.com.

9. Contact Us

If you have questions about returns or refunds, please contact us:

AVENDROO LLC
304 S Jones Blvd
Las Vegas, NV 89107
United States